Refund policy

Return & Exchange Policy

No Return / No Exchange

Due to the personal-use nature of our products, all sales are final. We do not accept returns or exchanges for any of the following categories:

  • Dohars
  • Bedsheets
  • Bedcover
  • Bathrobe
  • Bath Towel
  • Quilts
  • Nightwear
  • Tableware
  • Tote Bags or any other Bags
  • Storage Kits
  • Baby Products
  • Customized or Personalized Products
  • Any product purchased through Instagram, WhatsApp, or our Website

We request customers to carefully check the product description, print, dimensions, fabric details, and size before placing an order.

If you have any doubts regarding the product, our team is always happy to help. Please contact us on WhatsApp or Instagram DM before placing your order.

Customized Products

All customized, name-personalized, or made-to-order products are strictly non-returnable and non-exchangeable under any circumstances.

Damaged or Wrong Product Policy

Although every product is thoroughly checked before dispatch, in the rare event that you receive a damaged, defective, or incorrect product, please follow the steps below.

Reporting Timeline

You must contact us within 24 hours of delivery.

Required Proof

Please share:

  • Clear product images
  • A clear unboxing video
  • Your order number

Claims made after 24 hours of delivery may not be accepted.

Once the issue is verified, we will review the case and determine the most appropriate resolution.

Special Case Return Conditions

In exceptional cases where a return is approved by Dohar by RS, the following conditions must be be met:

  • The product must be unused and unwashed.
  • All original tags, labels, and packaging must be intact.
  • The product must be returned in the same condition in which it was delivered.

Returns that do not meet these conditions may be rejected.

Refund Policy

Refunds are not applicable under normal circumstances, as all products are sold under a No Return / No Exchange policy.

Refunds in Special Cases

A refund may be considered only if:

  • The wrong product has been sent by us.
  • Our quality team verifies the issue mentioned by the customer.
  • The claim is found to be genuine and justified.

Refund Amount

If approved, the refund will be processed after deducting applicable shipping charges.

Refund Timeline

Approved refunds are generally processed within 4–10 business days from the date of inspection and approval.

Refunds will be transferred to the customer's bank account or the original payment source, depending on the payment method used.

Replacement & Courier Charges

If a replacement is approved in a special case:

  • The customer will bear the return courier charges.
  • The customer will also bear the re-dispatch courier charges for sending the replacement product.

Cancellation Policy

To ensure quick delivery, we often begin processing orders immediately after they are placed.

Payment Policy

We currently accept Prepaid Orders Only.

You may pay using:

  • UPI
  • Net Banking
  • Bank Deposit

Cash on Delivery (COD) is not available.